SHIPPING • PICKUP • DELIVERY

Pickup

1. Add items to your cart.
2. Choose PICKUP at checkout (with your desired day and time).
3. Your items will be ready for pickup at our Mad Butcher Meat location.


Once your order has been placed and filled, we will NOT issue any refunds or order cancellations. We will hold your package until you are able to pick it up or unless you switch to shipping or delivery. Once your order has been placed, we cannot modify the order.


ALL SALES ARE FINAL TO KEEP OUR PRICES LOW. NO EXCEPTIONS.

Delivery

1. Add items to your cart.
2. Choose DELIVERY at checkout with your desired day and time.
3. Enter in your address. (We deliver SAME DAY up to 50 miles from our store in Sacramento, CA.) 
4. Your items will be delivered safely to your door.

*Wholesome Raw Pet Food's safe deliveries are powered by Roadie

Shipping

1. Add items to your cart.
2. Choose SHIPPING at checkout.

3. Enter in your shipping address. We provide shipping to the entire United States, Hawaii, and Alaska. 
We currently do not provide international shipping.
4. You will receive confirmation of your order via email. Shortly after, we will provide a tracking number via FedEx.



Due to ship times and nationwide heat waves, we are only shipping via FedEx Express to ensure quality and freshness. We hope to reduce our rates once we are able to ensure faster ship times and are currently working on some cost-effective measures. Please note we always try to be transparent as possible with our pricing. Thank you for understanding!


SHIPPING AND DELIVERY POLICY


Once your items are released to the carrier (Roadie, FedEx, or UPS), Mad Butcher Meat Company and Wholesome Raw Pet Food are not responsible for any items that are lost, stolen, held, or damaged. We always do our best to pay extra for faster shipping if we know you're located in an area affected by weather delays/heat waves. Once your package is released to the carrier, ownership of the package is transferred to the customer. By utilizing our shipping or delivery services, the buyer understands that they are purchasing frozen/cold items at their own risk. 


We are not responsible for any mis-delivery errors when the address has not been entered correctly. If you order for shipping and delivery, you understand that you are responsible for filing any claims with Roadie, FedEx, or UPS. Mad Butcher Meat Company may only assist you with these orders by providing video/camera proof of your order leaving our facility in perfect condition to add to your claim. 


We currently only provide 2-3 day shipping. If you would like to pay extra for overnight shipping, please email us at info@madbutchermeat.com and we will provide a separate invoice for you of overnight shipping at EXACT cost. 


We ONLY issue refunds if items are missing (which is cross referenced with our video/camera system) from your package on our end. 

By using the WholesomeRawPetFood.com website you are agreeing to accept our use of cookies and to the Wholesome Raw Terms & Conditions.

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